Terms and Condition
Introduction
This website is operated by MotoRover Tours. The terms “we”, “us”, and “our” refer to MotoRover Tours. The use of our website is subject to the following terms and conditions of use, as
amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms
carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access
and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized
to access our website, use any of our website’s services or place an order on our website.
Use of our Website
You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy
law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding
contract.
You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s
network or security features or to gain unauthorized access to our systems.
You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed.
You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.
General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or
discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your
continued access or use of our website will mean that you agree to any changes.
You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered
through our website.
Products or Services
All purchases through our website are subject to product or service availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales
of our products or services to any person, household, geographic region or jurisdiction.
Prices for our products and services are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Indian Rupees.
We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made
a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.
We do not guarantee the accuracy of the colour or design of the products or product/service images on our website. We have made efforts to ensure the colour and design of our products are
displayed as accurately as possible on our website.
Links to Third-Party Websites
Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our
website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or
liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences
associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
Use Comments, Feedback, and Other Submissions
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share
on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with
respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You
further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.
You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express
consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could
affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you
or any third-party.
We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and
waive any claim against us for the removal and/or deletion of your Content.
Errors and Omissions
Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and
to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description,
pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by
applicable law.
We do not undertake to update, modify or clarify information on our website, except as required by law.
Indemnification
You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses,
liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or
transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any
third party proprietary rights.
Entire Agreement
The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior
agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on
any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.
Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or
implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of
which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information,
uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the
content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that
make our website available are free of viruses or other harmful components.
The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind
related to the use of our website.
In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or
employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost
business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use,
or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or
limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.
Waiver
Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver
of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.
Headings
Any headings and titles herein are for convenience only.
Severability
If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining
Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
Governing Law
Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the
laws of the Province of Maharashtra without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be
brought before the courts of the Province of Maharashtra in the City of Mumbai, and you irrevocably consent to the exclusive jurisdiction and venue of such courts.
Questions or Concerns
Please send all questions, comments and feedback to us at
[email protected]
Refunds and Exchanges
Before placing and order for items or services, please ensure you have read the details, to ensure the items/services will meet your needs & carefully review your order. Our policies
set forth generally prohibit issuing exchanges or refunds after an order has been placed. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any
manner with regard to order you have placed. You will not dispute or otherwise seek a refund for purchased order. In extra-ordinary cases, we might consider a written request for a refund,
but the final decision to refund the entire or partial amount for the order rests with us. Please write to us at
[email protected] for this.
If a transaction arouses suspicious and if it is brought to our notice, we reserve the right to suspend/cancel that transaction and undertake our own investigation to ensure that the
transaction in question in not fraudulent.
In the event of there being Force Majeure situations, we reserve the right to cancel or postpone the order.
In the event of cancellation of an order by us, we will endeavour to inform customers, although please be aware that this is not always possible. All event fees paid will be reimbursed in
full, or the payment will be transferred in full to another order. We shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that
may have been incurred, including transport costs, etc.
Force Majeure: We shall not be liable to refund of fees or for any other penalty should the order be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident,
civil disturbance or any other cause whatsoever beyond our control.
Privacy Policy
We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our
privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.
Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your
Personal Information from any loss or unauthorized use, access or disclosure.
Identifying Purposes
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you
might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the
purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order
process.
Consent
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal
Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require
you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or
service.
Accuracy
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Cookies
A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website’s
functionality and in some cases, to provide visitors with a customized online experience.
Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from
accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal
performance of our website.
Other Websites
Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our
privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we
suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.
Privacy Policy for WhatsApp Business Communication
1. Introduction and Scope
At MotoRover, your privacy is our priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with us via WhatsApp Business.
This policy applies to:
- End Users who communicate with us through WhatsApp.
- Customers who use our services.
- Visitors to our website, mobile apps, or online platforms.
We comply with:
- WhatsApp’s Business and Commerce Policies
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- UAE Data Protection Law (DPL)
- Other applicable data protection regulations
2. Information We Collect
2.1 Data from WhatsApp Interactions
We may collect:
- Contact Information: Phone number, WhatsApp profile name
- Message Content: Text, media files, and documents
- Metadata: Timestamps, device details, location (approximate), message IDs, and delivery/read receipts
2.2 Customer-Provided Data
If you use our services, we may process:
- Order and transaction details
- Payment and shipping information
- Any other information you voluntarily provide
2.3 Automatically Collected Data
Through WhatsApp and our digital platforms:
- Usage patterns (e.g., chat frequency, response time)
- Technical data (e.g., browser, OS)
- Aggregated analytics
3. How We Use Your Information
|
Purpose
|
Data Used
|
Legal Basis
|
Order Updates & Customer
Support
|
Contact info, chat history
|
Contractual necessity
|
|
Processing Transactions
|
Payment & order data
|
Contractual necessity
|
|
Marketing Messages
|
Phone number
|
Explicit consent
|
|
Fraud & Security
|
IP, device data
|
Legitimate interest
|
|
Analytics & Improvement
|
Usage data
|
Legitimate interest
|
|
Legal Compliance
|
Transaction data
|
Legal obligation
|
4. Data Sharing Practices
4.1 Third Parties We Work With
We may share data with:
- WhatsApp (Meta Platforms, Inc.)– to facilitate communication
- Payment processors and logistics partners
- Cloud and CRM service providers
All third-party processors are bound by contracts that ensure data privacy and security.
4.2 Legal Disclosures
We may disclose data:
- If required by law (e.g., to regulators or law enforcement)
- For compliance with tax and legal obligations
5. How We Protect Your Data
5.1 Technical Measures
- End-to-end encryption for messages
- Secure cloud hosting
- Access control and authentication protocols
5.2 Organizational Measures
- Staff training and internal data governance
- Limited access to sensitive data
- Incident response plans
6. Data Retention Policy
|
Data Type
|
Retention Period
|
Reason
|
|
Chat Messages
|
24 months
|
Operational need
|
|
Transactions
|
7 years
|
Legal compliance
|
|
User Profiles
|
Until request for deletion
|
Account management
|
|
Marketing Data
|
Until opt-out
|
Consent-based
|
7. Your Rights
You can:
- Request access to your data
- Correct or delete personal data
- Withdraw consent at any time
- Opt out of WhatsApp messages by replying “OPT OUT”
To exercise any of these rights, contact us at:
[email protected]
8. International Transfers
Data may be processed outside your country. We use standard safeguards like:
- Standard Contractual Clauses (SCCs)
- Data Privacy Framework certifications
9. Policy Updates
We may update this policy periodically. You will be notified via:
- WhatsApp messages
- Email - Website announcements
10. Contact Us
Email:
[email protected]
Phone:
+91 8390345646
Registered Address:
Shriniketan, Near Shyamaprasad Mukherjee Garden, Patwardhan Marg, Patwardhan Baug, Erandwane, Pune, Maharashtra 411004